BT Retentions Team Deals Today I have experienced two rival retentions teams bending over backwards not to lose a customer to a competitor. The companies in question were BT Retentions Team and EE Retentions Team. This brand new customer to Company X, who is used to shopping extensively for a great deal, nearly cancelled everything before she was reminded what we offer. Ask yourselves these questions: Why does it take a customer to leave before they are offered a better deal?…